FAQs

 

Reasons are simple:

 

Convenience:

 

Very accessible locations in high-traffic areas with flexible business hours. And since the BAYAD CENTER accepts a wide

variety of bills, the consumers can pay for all their bills at the same time!

 

Reliability:

 

A combination of a fully automated system and well-trained, customer-oriented personnel handles the payment transactions.

 

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2. WHAT IS THE VALUE-ADDED FOR A BILL-ISSUING COMPANY (A.K.A BILLER) TO

OUTSOURCE ITS PAYMENT COLLECTION TO BAYAD CENTER?

 

Expanded Market Reach:

 

With Bayad Center's network, it's like the biller instantly grew by over 900 branches nationwide! With this network, this will make it

more convenient for the biller's clients to pay for their bills. Thus, customer satisfaction levels will increase, and the biller's image to

its clients will further enhance.

 

Greater Returns for the Stakeholders:

 

• With the payment collection service outsourced, the biller can focus on its core competencies and operations . This will likewise result

to lower operating costs, higher collection efficiency, enhanced service levels, streamlined supply chain process flow, develop on core

strengths, and increased cash flows & higher profit margins. This will make your stakeholders very happy.

 

Well-trained personnel:

 

The people behind Bayad Center are trained in the compliance to operational procedures and in customer service standards.

 

Reliable Technological Systems:

 

Using state-of-the-art IT infrastructure, Bayad Center guarantees security, reliability, and confidentiality in all of its payment

transactions.

 

Quick, Accurate, and Reliable Data Capture:

 

The use of bar code technology effectively minimizes errors.

 

 

Security and Confidentiality:

 

Bayad Center's IT system's access to the biller's IT system/database is limited to the uploading of data. Thus, no party outside

the biller can retrieve data from its database.

 

Minimized Business Risk:

 

Shielded from Collection-Related Losses Shielded from Collection- Related Losses due to theft, pilferage, fire, and other natural

elements.The surety bond required from each franchisee insures the payment collections from every Bayad Center . In turn, Bayad

Center secured a surety bond in favor of the biller . This ensures that the payment collection will be remitted to the biller in cases of

collection-related losses.

 

Protection against Tampering and Manipulation. All transactions processed are covered by collection logs and audit trails. In addition,

Bayad Center has a 7-day, 12-hour Help Desk with a field of expert system engineers who can immediately detect any transaction

discrepancies.

 

Organizational Convenience, Minimized Capitalization & Operational Expenses:

With Bayad Center, the biller no longer needs to invest in payment collection systems, such as:

 

Setting up an organization or any infrastructure for a collection center;

 

Hardware or telecommunication equipment;

 

Real estate for payment offices.

 

Bayad Center further frees the Partner Company the trouble of managing and monitoring a multitude of collection agents. They will only

be dealing with Bayad Center.

 

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3. WHAT VALUE DO FRANCHISEES FIND IN BAYAD CENTER?

 

Performance-based Revenue:

 

Franchisees earn services fees from every payment transaction

 

Not Bound by Business Exclusivity:

 

Franchisees with existing businesses may be a Bayad Center while running their current businesses.

 

Consumer Traffic Generator:

 

If the franchisees have existing businesses, being a Bayad Center may attract more customers to go to their shops and even generate

loyalty. This is especially beneficial to retail businesses. Customers may tend to make purchases each time they enter the shops. Since

the Bayad Centers accept a wide range of bill payments, customers of different backgrounds would tend to flock to the franchisees'

business establishment

 

Repeat Customer Visits:

 

As bill payments are typically done monthly, customers are inclined to do repeat visits in Bayad Centers.

 

Business During Lean Hours:

 

The introduction of Bayad Centers may help lessen lean hours and thus, maximize their resources and minimize opportunity cost.

 

Business Support:

 

The Bayad Center Head Office supports all its franchisees' and TPAs in terms of training, constant feedback, marketing activities.

 

Established Credibility:

 

As an accredited Bayad Center, the franchisee / TPA will be associated with:

 

1) a nationwide payment collection network; and with

2) billers (i.e. MERALCO, Sky Cable, Maynilad, PLDT, etc.) that are market leaders in its respective industries

 

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4. HOW DO I APPLY FOR A FRANCHISE?

 

For inquiry, you may contact:

 

Macky Cabije

Email: rmcabije@cis.com.ph

Contact No.: 631-2222 loc. 6041

 

Cindy Lapuz

Email: gglapuz@cis.com.ph

Contact No.: 631-2222 loc. 6067

 

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